Seven Resourcing are looking for a Housing Officer to work in Rugby. This position is initially for a period of 6 months and is paying £17.59 (PAYE) or £22.87 (UMBRELLA). This is a full time 37. hour week role which will be 3-4 days on site and the rest from home.
The role:
The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council's housing objectives and the priorities of the Council.
To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
To contribute as a member of the wider team in creating a positive working environment.
Key Responsibilities:
- Provide a housing management service for all tenants of the Council's general needs properties.
- Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
- Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
- Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
- Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.
- Refer tenants to the Income Officers for specialist advise on rent payments income maximisation and rent recovery.
- Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance around their budget. Where appropriate working with partner organisations to ensure the customer has access to specialist support.
- Provide support and guidance to Independent Living Co-ordinators around technical housing management functions.
- Review flexible and introductory tenancies within appropriate timescales and make decisions based on the review around the rent account, anti-social behaviour and suitability of the property.
- Investigate and process all housing management requests such as transfers of tenancy, mutual exchanges and succession in accordance within current legislation.
- Investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches.
- Manage and investigate complaints of anti-social behaviour and neighbour disputes and take prompt and appropriate action against offenders in conjunction with other agencies such as the police and social services. Ensure accurate records are maintained, collate witness statements and ensure we are working within current legislation.
- Prepare a full evidence package in neighbour nuisance and anti-social behaviour cases for instructing legal action and following through to conclusion of any Court action.
Applicant Requirements:
- Qualifications: N/A
- Experience: 2+ years working within a similar role
- Compliance: Proof of right to work in the UK, a current DBS and 2 x references.
- Travel: Clean UK driving license with the ability to commute to and from work independently.
- Hours: 37 hours p/w.
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