Summary
We're looking for a Holidays Operation Manager to join our team here at Waterclose Meadows Campsite at Houghton Mill, Huntingdon. PE282AZ
Hours: 37.5 per week. You'll be required to work some weekends and late evenings on a regular basis.
Contract: Permanent
Salary: £26,832 per annum
Because Houghton Mill is in a rural area, please think about how you'd be able to get here for work, before you apply for this job. There is an expectation that you'll, when required, provide cover for other campsites within the area and expenses for travel to these sites will be covered.
What it's like to work here
Reporting to the Holidays Manager, it will be your role to manage and grow the Waterclose Meadows Campsite which consists of 51 pitch's and 4 pods. You'll manage a team of Holiday Operation Assistant Managers and Holiday Operation Assistants.
To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video.
What you'll be doing
You'll need to be guest focused, ensuring the highest quality of guest satisfaction and safety is achieved, you will want your guests to be delighted with their stay, and to make every stay matter. Your focus will be on giving great service to everyone who chooses to stay on the campsite. You'll be answering their questions, following agreed procedures, working with the local property team as well as the bookings team to make sure we're being consistent and maintaining our high standards.
Your day can include everything from managing the site budget, staff rotas and compliance tasks to the more practical grounds maintenance, cleaning and looking after the site infrastructure.
We take great pride in our cleaning standards and this role will require you to be 'hands on' with maintaining these standards.
You'll manage and lead the team at Waterclose Meadows through training, coaching and development. You'll be responsible for the recruitment of new staff, providing clear induction and training.
You'll help to respond to incidents and do all that's needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.
Please also read the full role profile, attached to this advert, include a covering letter and CV with your application.
Who we're looking for
To deliver this role successfully, you'll need:
- experience in an operational focused role
- experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development
- experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry
- the ability to deliver results through successful cost control balanced with quality and to deadlines
- experience and skills in managing operational budgets
- experience of developing communications at all levels
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.