Client Services Assistant
This is an excellent opportunity for a self motiovated, confident proactive candidate to join this progressive Company based in stunning offices in Leatherhead
Overview:
Our client is looking for someone to join their team as a Client Services Assistant to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.
- Based in Leatherhead
- £25,000
- Hybrid (minimum 1 day in office)
- 37.5 hours per week
- Free Parking
- Flexible benefits package (see below for more information)
- Pension Contribution
Job specification: client services assistant
- Assisting Clients within a helpdesk environment
- Responding to customer enquiries by phone and email within SLA's
- Successfully handling and resolving customer queries and complaints
- Building relationships with key clients and internal employees
- Maintain client user manuals and documents as their requirements change.
- Identify and escalate priority issues to technical support and line manager
- Import of weekly/monthly HR files and running of data processes
- Export/Check/Send monthly Provider and Payroll files to strict deadlines
- Liaise with other teams as appropriate
- Testing client sites following change requests and annual renewals/upgrades
- Monitor the general email inbox and pass emails on to the relevant team/person where necessary
- Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are
Person specification:
- Excellent written and verbal skills
- Adept in using all standard MS Office systems
- Strong team player
- Able to work under their own initiative
- Excellent attention to detail
Additional Information:
- Based in Leatherhead
- £25,000
- Hybrid
- 37.5 hours per week
- Free Parking
- Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28
- Birthday day off
- Cyclescheme - choose bike and/or cycling equipment up to £3000
- Techscheme - choose a voucher to buy goods Curry's or Ikea
- Gymflex - discounted annual gym memberships
- Charitable Giving - donate to your preferred charity a regular contribution from £5 per month, or round your pennies from your net pay to donate to the charity of the year!
- opt to join or add family members to the private medical insurance scheme
- Pension with 3% employer contributions
- Holiday - buy or sell up to 5 days annual leave
- "Byond" card - apply for a pre-paid MasterCard which allows you to get up to 15% cashback on purchases at over 80 retailers
- "MyActiveDiscounts" - get discounts on a range of wellness apps, products and services
- Life assurance 4 x salary
- Income protection 75% of salary
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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