Our client is currently seeking an experienced concierge to join the team at a luxury development in the South West London.
The shift pattern will be 4 on 4 off, 7am - 7pm.
Main duties:
- Being the first point of contact for residents and be the face of LB Navana.
- Assisting residents with general queries and passing on relevant issues to the Management Team.
- Assisting with complaints from residents regarding intercoms, noise, etc.
- To report any complaints received from residents, Clients, members of the public and employees immediately to your Development Manager and then the Customer Experience Manager
- Maintaining a pleasant and presentable workplace including the back office and behind the desk.
- Completing daily site walkaround, reporting any maintenance issue and calling the engineers when necessary.
- Ensure the telephone, email, app is answered and responded to according to the site SLA. ? Manage all enquiries on the ANA:Tech Dash, or any client portal ? Answering phone calls and emails in a professional manner.
- Fire marshal duties for the entire building
- Managing the distribution of access fobs including replacements.
- Signing in contractors, signing out keys and check these are returned at the end of each shift by completing the estate key checklist.
- Managing parcels and deliveries and storing them in the parcel lockers/storage areas as per estate parcel management policy.
- Calling out engineers when lifts are faulty/out of service and reporting on the same.
- General cleaning overview of the communal areas to ensure the look and feel as well as safety of the scheme is maintained when the cleaner has left.
- Attending fire alarms - ensuring the alarm is turned off for a false alarm or calling the fire department if discovering a fire - Updating the SLA of the same.
- Displaying signs in a neat and tidy fashion when required.
- Ensuring all incidents, calls, visitors (including residents) etc are reported and logged.
- Saving the correspondence and maintaining adequate on site filing in line with company procedures.
- Completing any handover and building audit reports and making sure these are saved and stored.
- Ensuring all reports are completed on time when requested.
- Undertake other general duties as required from time to time as directed
Requirements:
- At least 3 years Customer experience background in similar role, with a property, corporate or hotel reception background being ideally suited
- Previous Concierge or Security experience
- GDPR Understanding
- Be a 'people person', by coming together, we deliver what matters
- Experience working with an in-house app / portals, with email and extensive administration
- IT skills including Word, Zoom/Teams, Powerpoint, Outlook and Excel
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.