Base Location: Havant or Reading
Salary: £580 per day
Working Pattern: 40 hours per week / Full time
Embark on a transformative career journey with SSE energy company, where innovation meets impact in the heart of the IT sector. As a pivotal player in our forward-thinking team, you'll harness cutting-edge technology to drive change and propel the UK towards its ambitious net-zero targets. Your expertise will not only shape the future of energy but also carve a sustainable world for generations to come. Join us and be at the forefront of the green revolution, where every line of code contributes to a cleaner, brighter future.
Key Responsibilities:
- Develop product understanding of a multichannel contact centre solution (CCaaS) both on a functional and technical level. Also, develop deep understanding of the Customer Services connections process and user journeys
- Make recommendations for developing new and existing products and keep up to date with product roadmaps and releases
- Map and document interfaces and integrations between systems or products
- Lead on work alongside the Product Owner to clarify user needs, to plan implementation and to answer queries through the development process as well as understanding and prioritising conflicting needs
- Assess impacts and lead the design activities for business processes to accommodate the use of the solution
- Plan, prioritise, manage, execute and evaluate analysis work across product lifecycle
- Utilise software development lifecycle, refine product backlog, and build roadmaps
- Oversee product development and configuration of solutions to be deployed
- Build integration plans and test plans and support with the definitions of testing
- Supervise testing schedules for completed systems or products
What do you need?
- Experience working either as a Product Analyst, Systems Analyst, Technical Business Analyst, or similar role
- Experience of a multichannel contact centre solution (CCaaS) such as Genesys Cloud, NICE CX One, Amazon Connect or Content Guru
- Experience with Oracle CX SaaS products
- Experience of Customer Services business processes
- Excellent business acumen with the ability to make informed decisions based on cost/benefit analysis
What happens now?
After submitting your application for the Product Analyst role, we understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within 2 working days.
We appreciate your patience and look forward to the possibility of welcoming you aboard.
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.