Technical Account Manager
Ashford, Kent
£35k
OTE - circa £50k uncapped
Are you an Account Manager ready to take on a new challenge in the tech industry?
Do you have experience in the publishing industry?
Are you passionate about increasing customer satisfaction, loyalty, and retention?
Our client specialises in providing innovative solutions to the publishing industry. They provide cutting-edge digital solutions to a global clientele from small independent publishers to large media organisations.
They are now looking for a Technical Account Manager to join the team with ideally at least 3 years experience as an Account Manager in the tech industry. Experience within the publishing industry would be extremely advantageous as well.
We are looking for someone with:
- Excellent communication skills
- Good technical experience,
- Exceptional presentation ability
- A positive attitude
- Good organisation.
As a Technical Account Manager you will:
- Be the go-to contact for a set of key clients and manage relationships with them
- Deeply understand both the products and client businesses to build trust and rapport.
- Manage the client's renewals and report on upsell opportunities.
- Work closely with the customer support, product and development teams
- Work towards increasing customer satisfaction, loyalty, and retention.
- Be responsible for client retention
Responsibilities:
- Manage a group of existing clients, building and growing trusted relationships
- Understand market dynamics, clients, and their competitors
- Develop a good understanding of other systems and technology currently used by your clients
- Conduct account update calls/meetings as needed.
- Track any support tickets that are raised by your group of clients to our support team
- Identify upsell and growth opportunities
- Collaborate with the other Account Managers to share knowledge
- Provide client feedback to our Product team for product development.