SF Recruitment are working with a rapidly growing property services company based in Birmingham City Centre. My client prides themselves on our client-first approach, ensuring that buyers, sellers, landlords, and tenants receive a seamless and professional experience. As they continue to grow, they are looking for a motivated and personable Graduate Client Care Executive to join their dynamic team.
Office based
£25,000 - £27,000
Role Overview:
As a Graduate Client Care Executive, you will be the face of the company, responsible for managing key relationships with clients, buyers, and suppliers. You will play a pivotal role in ensuring that every interaction is handled with care and professionalism, maintaining the high standards of service that our clients expect.
Key Responsibilities:
- Act as the first point of contact for clients, buyers, and suppliers, both over the phone and in person, delivering excellent customer service.
- Manage client queries and concerns, ensuring they are dealt with promptly and efficiently.
- Coordinate viewings, property visits, and client meetings, liaising with relevant internal teams and external stakeholders.
- Assist in the preparation of property documentation, contracts, and agreements.
- Work closely with the sales and lettings teams to ensure smooth communication between clients, buyers, and suppliers.
- Provide regular updates to clients on the progress of their property transactions.
- Handle any administrative duties related to client care, including maintaining client records and updating CRM systems.
- Maintain knowledge of the local property market to answer client enquiries effectively.
- Attend networking events, open houses, and industry functions to represent the company and develop relationships with potential clients.
- Uphold the company's values and ethos in all client-facing activities.
Key Requirements:
- Recent graduate, ideally with a degree in Business, Real Estate, or a related field.
- Excellent communication skills, both written and verbal, with the ability to build rapport quickly.
- A professional and polished manner, with a client-focused approach.
- Strong organisational skills and the ability to manage multiple tasks efficiently.
- Proficiency in Microsoft Office and experience with CRM systems (desirable).
- A proactive and problem-solving attitude, with the ability to work both independently and as part of a team.
- Attention to detail and the ability to maintain accuracy under pressure.
- A keen interest in property and estate agency work is preferred, though not essential.
- Full UK driving licence (desirable).
Benefits:
- Comprehensive training and development opportunities.
- Chance to work within a growing and supportive team.
- Regular social events and networking opportunities.
- Career progression in a thriving industry.