Welcome Host- Bradford- £26K
Job Description: Welcome Host/Office Administrator
As a Welcome Host/Office Administrator, you are the first point of contact for our guests and internal stakeholders. Your role involves providing exceptional care, handling requests promptly, and exceeding expectations whenever possible. With a focus on creating a welcoming and secure environment, you will ensure every detail is attended to, embodying a culture of excellence.
Key Responsibilities:
- Guest Reception
- Client Engagement
- Request Management
- Meeting and Event Support
- AV and IT Support
- Relationship Building
- Telephone Handling
- Security Awareness
- Meeting Room Coordination
- Area Maintenance
- Cross-Training
- Problem-Solving
- Team Support
Office Services:
- Handle incoming mail and packages.
- Coordinate courier bookings.
- Resolve customer complaints and escalate as necessary.
- Prepare and distribute internal information.
Floor Host Duties:
- Serve as the go-to point for interaction and query resolution on working floors.
- Conduct security floor walks and log activities.
- Address discrepancies flagged by clients and log maintenance requirements.
- Resolve issues related to AV, lockers, stationery, desk space, and meeting room bookings.
- Assist with client acclimatisation post-relocation and new joiner orientations.
- Manage bi-weekly locker usage reporting.
- Maintain clean and clear working floors and up-to-date whiteboards.
- Build relationships with key clients on working floors.
- Proactively communicate issue resolution and attend meetings as requested.
- Pre-empt client needs and provide above-and-beyond service.
- Complete daily tasks and engage with clients to foresee demands.
- Perform additional floor hosting services as defined by the client and Welcome Services Manager.
- Conduct daily checks of Conflict Rooms, Google Room Utilisation, and eLockers.
Meeting Room Management/Support:
- Manage meeting room bookings, queries, and requests promptly.
- Ensure 24-hour booking confirmations are sent as needed.
- Liaise with meeting hosts and service providers for room setup and catering.
- Report technical faults to the Help Desk.
- Replenish meeting rooms with branded stationery and refreshments.
- Maintain meeting rooms in a ready-to-use state throughout the day.
Client Relationships:
- Build trusted relationships with staff and clients, proactively responding to queries.
- Anticipate client needs and adapt to individual requirements.
- Participate in forums, committees, and training.
- Provide feedback on services and suggest improvements.
- Communicate comments and complaints to your line manager.
Experience:
- Experience in a five-star customer service environment is essential.
- Proficient in using computerized booking systems.
- Organized, with good attention to detail.
- First Aid training is desirable.
- Familiar with health and safety processes and personal responsibilities.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.