We are currently looking for a Responsive Maintenance Team Manager to join HMS! This role is based in Liverpool with travel to other sites in the North West required.
HMS is the North West's fastest-growing contractor and a subsidiary of the Torus Group. As the UK's largest commercial contracting organisation owned by a housing association, we are committed to delivering top-tier service to our clients and their residents.
As a Responsive Maintenance Team Manager, you will work as an integral part of the company's Operations Team to deliver first-class construction and maintenance services to customers and client organisations. They will lead workstream activities, including contract administration, financial monitoring, and achieving business targets. By fostering a performance-driven culture, you will ensure the highest standards of customer care and service delivery, effectively managing resources to achieve optimal performance, efficiency, and effectiveness.
Responsibilities:
- Lead and achieve the team's agreed contract performance targets, ensuring the highest possible quality of service for all customers and securing a commercial return through ongoing service improvements.
- Direct and motivate staff and contractors, fostering good employee relations within the team to ensure the efficient, professional, and high-quality delivery of services or projects.
- Evaluate the workload through forecasting and performance measurement in the team's area to determine priorities and operational requirements, ensuring defined objectives are met.
- Manage all resources allocated for repair and maintenance to ensure effective and efficient outcomes, planning and scheduling work within agreed cost limits, timeframes, and specified standards, while exceeding customer and client expectations.
- Maximiz]se the use of available IT systems to organise and deliver services, ensuring real benefits are achieved through the effective utilisation of technology.
- Ensure that all staff and contractors under your supervision maintain their material stock and perform regular checks to manage and maintain vehicles and equipment.
- Investigate areas of high cost, inefficiencies, and poor performance, and implement necessary changes to operational practices to ensure projects are delivered on schedule.
- Ensure compliance with the contract administration process by completing all necessary documentation accurately and promptly.
- Monitor performance against objectives and take necessary action to ensure that your team achieves all its contractual obligations.
- Assist in the preparation, planning and implementation of the training needs of the workforce including Lead Technician development.
- Work as part of an integrated project team to monitor and control the day to day costs and profitability of the projects and staff under your direct responsibility.
- Ensure adequate supervision of staff so that correct standards are maintained, and specifications and priorities are strictly adhered to, including carrying out inspection of completed work.
Skills & Experience:
- ONC / NVQ Level 3 in Construction related discipline
- HNC / HND in Construction Management or associated discipline
- NVQ Level 3 or equivalent in management related discipline
- SMSTS/IOSH or similar Health and Safety Qualification
- CSCS card at appropriate level
- Minimum 2 years' experience in a management/supervisory position.
- Ability to demonstrate good knowledge of Construction and technologies
- Site health & safety awareness
- Full UK or EU driving license
- Proven employee management skills
What we offer:
Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer:
- Car allowance - £3,947
- Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
- Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Interview Process:
Candidates will undergo in-person interviews, consisting of a competency-based interview.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C's