Business Systems CRM Manager
Manchester
£85,000 per annum
I have partnered with a growing end user seeking a dedicated Dynamics 365 CE and Policy Systems Technology Manager to join their growing team. This is a unique opportunity to influence and improve the technology landscape.
Key Responsibilities:
- Systems Improvement: Shape and deliver improvement projects for our Sales, CRM, and Policy Administration systems.
- Production Support: Manage system support, working closely with business operations to minimize post go-live manual support.
- Team Leadership: Lead and coach a team of 5+ business analysts, overseeing their project assignments and performance.
- Process Improvement: Enhance methods for requirements gathering, process design, and user acceptance testing.
Qualifications:
- 5+ years in Project Management or Senior Business Analyst roles, with experience in CRM and Policy Admin systems.
- Proven track record in requirements gathering, process design, and user acceptance testing.
- Experience managing on-shore and off-shore development teams using agile methodologies.
- Strong project management skills with a structured approach (e.g., Prince 2).
- Excellent relationship-building abilities with both internal teams and external suppliers.
- Proficient in Microsoft Excel for data analysis and manipulation.
Benefits:
- Opportunity to make a significant impact within a fast-paced, private equity-backed business.
- Work in a collaborative environment with senior business leads and end-users.
- Flexibility in work location with a blend of office and remote working.
- Unfortunately the cannot offer sponsorship