Field Service Engineer - Heavy Plant & Equipment - Oxford/Birmingham & surrounding areas - UK
Elite Consultancy Network have an exciting opportunity for an experienced Field Service Engineer to join their prestigious client, a market leading dealer within the UK heavy plant market.
Responsibilities
- Self-manage the service and repair construction equipment
- Identify mechanical problems, using technical knowledge and computerised diagnostic equipment
- To be the main point of contact for the customer, ensuring high levels of satisfaction through effective resolution of queries and regular communication on planned site visits and machine repair progress
- Maintain a sufficient personal toolkit to enable you to carry out the job effectively
- Accurate completion of systems / paperwork
- Order parts for your work as necessary and to return parts in a clean condition at the time of job completion, to aid the efficient invoicing of workshop jobs
- To assist and coach colleagues with technical support and guidance where necessary
- Flexibility to work overtime as and when necessary and to honour reasonable call out requests
- Attend any relevant product / systems training courses, staying away from home where required, to ensure a high standard of competence required to efficiently complete duties
Qualifications
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Desirable: Welding and fabrication
- Be a good team worker
- Ability to communicate efficiently with colleagues, management and customers
- Commercially aware, effectively supporting the customers within the geographical area
- Problem solving ability and high level of diagnostic skills
- High standards and attention to detail
- Ability to understand technical literature/systems
Benefits
- Annual pay review
- 38.5 basic hours per week - Core hours: Monday to Wednesday 08.00 – 16.30 Thursday 08.00 – 16.00 Fridays 8.00 – 15.30
- Overtime paid after 38.5 hours at time and a half until 12pm Saturdays
- Overtime paid at double time after 12pm Saturdays
- 25 days annual leave + 8 days bank holiday
- Pension – business will match employee contributions up to 5%
- Medical and dental family health plan
- Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Company bonuses
- Paid door-to-door
- Company van + fuel card
- Laptop and phone
- Life Assurance: 4x annual salary
- 8 weeks full sick pay from day 1
- Free Will writing service
- Uniform, full PPE
- Annual OEM training