As an Outbound Debt Specialist, you will be responsible for contacting individuals with outstanding arrears, negotiating payment terms, and securing payment. You will work to recover debts on behalf of the companies clients, utilising a customer-focused approach to resolve payment issues while adhering to company policies.
This role will be based on site in Manchester (Denton) but Hybrid working can considered upon completion of probation. Working 37.5 hours a week between Monday - Friday. Salary on offer is between £24,000 - £26,000 depending on experience:
Duties:
- Make outbound calls to individuals with outstanding arrears
- Use various communication channels, including phone, email, and SMS, to reach debtors.
- Engage with debtors to discuss their outstanding debt.
- Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
- Accurately record all interactions, payment agreements, and relevant debtor information in the company's CRM system.
- Maintain a professional and empathetic approach during all interactions.
- Handle disputes or complaints in a professional manner, escalating complex issues to the Collections Manager as necessary.
- Meet or exceed monthly and quarterly collection targets set by the Collections Manager.
Experience:
- Previous experience in debt collection, customer service, or a related field.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Ability to handle difficult conversations with tact and professionalism.
- Ability to work under pressure and manage multiple tasks effectively.