At Calisen, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.
Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we're fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. With growth and development happening across all sectors of our business, we now have a fantastic opportunity for you to join our Emergency team as a Customer Service Advisor working weekends. This role is perfect for those seeking a position that compliments daytime commitments during the week.
About the Role
As a Customer Service Advisor at Calisen and part of our emergency team, you'll be the hero on the other end of the line answering inbound calls from both customers and suppliers, ensuring swift action in metering emergencies, be it gas or electric. From booking appointments, advising on emergency situations, and following procedures to tackle dangerous metering issues such as a gas leak.
Are you ready to be a vital part of our Emergency Customer Service Team? This is not just a job - it's a crucial role where you'll be working remotely from home, part-time, 17 hours per week, Saturday & Sunday. For your efforts you'll earn a competitive annual salary of £26,520 per annum, pro rata.
What we are looking for
- Good standard of education (GCSE's or equivalent including English & Maths)
- Experience working within a fast-paced customer service-based environment with any previous experience working within a contact/call centre environment being desirable.
- Any prior knowledge of general metering/energy industry processes and procedures would be advantageous.
- Computer literate with ability to operate Microsoft Office.
- Strong emotional intelligence with the ability to empathise and support customers in emergencies.
- Able to remain calm under pressure, maintaining composure and clear communication.
- Patient and attentive listener, able to provide reassurance and practical solutions.
- Excellent problem-solving skills to address and resolve issues efficiently.
What we offer
- Annual salary review.
- Generous holiday allowance: 30 days, increasing to 33 days with yearly service (inclusive of Bank holidays).
- Company sick pay.
- Pension plan: Standard 5% employee and 3% employer (with the option to increase).
- Membership to our HealthShield benefits program, where you can enjoy discounts on daily essentials, leisure activities, and claim back on health-related expenses.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking, including access to electric vehicle charging points at no extra cost.
- Opportunities for professional growth and advancement in a market leading, rapidly expanding company.
Calisen is a proud Real Living Wage employer, committed to fair and competitive pay that reflects the true cost of living. We believe in the inherent value of our colleagues and strive to enhance their well-being, fostering a positive and thriving workplace.
We are dedicated to providing a diverse, equitable, safe, and inclusive environment. The diversity of our teams strengthens our business and relationships with our customers. We welcome applications from individuals of all ages, genders, races, religions, beliefs, sexual orientations, marital statuses, neurodiversities, and physical abilities.
As a Disability Confident Employer, we are happy to consider any reasonable adjustments candidates may need during the recruitment process. You will be asked if you require any adjustments during your application.
Please note that all successful applicants will undergo relevant employment reference, background, financial, and criminal record checks appropriate for the role offered.
If you're looking for a role that fits perfectly around your life, particularly during school hours, and want to be part of a forward-thinking company, we'd love to hear from you!