A client based in Gravesend is recruiting for an Insurance Handler to work within a team ~ you will be logging claims, issuing renewal documentation, ensuring records are up-to-date and liaising with internal and external customers.
Building and maintaining good relationships with clients and actively promoting the company and assisting with business development initiatives.
SUMMARY OF DUTIES:
- Logging of insurance claims in accordance with AR status and procedures set out; liaising with Pi claims handler when required.
- New business quotes and policy inceptions
- Deal with cancellation of cover due to sales/lapses
- Processing of midterm adjustments
- Ensure property owner's cover is correct for each client (to include POL, terrorism and LOR covers as appropriate).
- Insurance renewals for all policies administered by the Insurance Department
- Maintaining client list and third party client list to ensure that all client information, etc is up to date for both clients where we arrange insurance and clients where we don't arrange insurance (latter for marketing purposes).
- Maintain mid-term adjustment schedules
- Supply information to clients/property managers on D&O insurance and why this is required.
- Supply information to clients/property managers on all aspect of engineering inspection and insurance and why this is required.
- All matters to be dealt with in accordance with FCA requirements.
- Undertake relevant training in accordance with CPD requirements.
- Process accounts payments and update ledger.
- Deal with all insurance queries and issues arising for all insurance clients, property managers, etc.
- In the absence of the Insurance Manager deal with all matters arising
- General administration
SKILLS REQUIRED
- Proven track record in property insurance.
- Cert CII qualified, although not essential.
- High standard of written and spoken English, especially grammar, spelling.
- High level of concentration, accuracy and attention to detail.
- Self-motivated with a methodical and organised approach.
- Able to effectively prioritise and multi-task.
- Excellent people skills.
- Ability to effectively communicate both orally and in writing with peers, managers, clients, brokers etc.
- Dependable and flexible as well as possessing the ability to maintain a high level of confidentiality.
- Proactive, and able to take responsibility for own work..
- Good working knowledge of Microsoft Office packages, most importantly Outlook, Word and Excel.
Hours:
9 - 5.30 pm - Monday to Friday with a one hour lunch break. Will be required to be office-based at Gravesend for an initial induction period but can then reduce to 3 days per week thereafter, with the remaining days working remotely, depending on performance and experience.
Business Mileage:
45p per mile for business mileage
Benenden Health Care
Benenden health care is free after one year's service although you can self-fund for the first year.
Cash Plan: Medicash
Employee Assistance Program:
Holidays:
The holiday year runs from 1st January to 31st December and you will be entitled to 22 days holiday rising 1 per annum to 25 plus bank holidays plus usually at least one extra day or two at Christmas, depending on how it falls.
Learning and Development Programme
Parking:
A free town centre parking permit can be arranged with Gravesham Borough Council which entitles half price parking or, subject to availability
Pension:
Sports & Social Committee: