Customer Service/Call Handler
Location:
Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week
Hours of work:
You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to Sunday
Salary:
£25000 rising to £29500
- Plus, fantastic benefits which include the following
- An opportunity for a pay increased based solely on set goals and KPIs.
- Hybrid working- after probation has been completed
- Great training program
- Free car parking
Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.
This is a really interesting team and role whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquires in a challenging role at times.
As a Call Handler/Customer Service Advisor your tasks will include the following:
- Assist a specialist team with managing client enquiries via email and on the telephone.
- looking after a portfolio of cases from start to finish
- Taking fill ownership of the clients needs from the initial call through to completion and anything in-between.
- Dealing with emergencies in "real time" , calming those who are panicked and managing expectations with empathy
- Prioritising workload in terms of deadlines and importance
- Liaising with third parties both internally and externally to manage expectations.
- To complete high volumes of highly important administration to support with each client need.
- To manage vulnerable , panicked and challenging people and , circumstances with professionalism
- To ensure that you meet with compliance.
The ideal Customer Service Executive/Call Handler will have/be
- Call handing, call centre, customer support experience previously.
- Will ideally have coordinated and supporting a customer from start to finish.
- Will have good communication skills and experience.
- Will have the ability to multitask when under pressure.
- Will be able to prioritise.
- Will have good administration skills and experience.
- Be fully competent in using Microsoft Office
To be considered please submit your CV asap.