Content Administrator
Hours: Monday - Friday (8 am-4 pm or 9 am-5 pm). Hybrid working located in Bracknell
We are iHasco. We are a leading Health and Safety and HR Compliance eLearning provider. We focus on creativity, quality, and most of all simplicity. Having delivered over 15 million training sessions across the last 15 years, our company continues to grow at an unprecedented pace creating an exciting opportunity to join our Production team.
Our values are what we stand for and what matters is how treat each other and our clients. We make it happen, we never settle, we choose right, and we are always smart with heart. We are ready for anything.
About you:
We're looking for someone who is highly organised, with a superb attention to detail and an ability to manage a variety of administrative projects with confidence; someone who has a positive outlook, works well with others, and has a strong writing ability. You will be:
- Comfortable managing your own time to meet deadlines & working independently
- A desire to maximise AI to streamline workflow and assist with tasks
- Highly organised with professional file management and workflow
- Detail-oriented with the ability to identify errors in existing pieces of writing
- A natural at collaborating and communicating with others in and outside of the business
- Confident at sharing your ideas if you identify any processes that could use improvement
We are a fun and vibrant team who work hard, love what we do, and aim to make a genuine difference to the businesses we serve... and we're looking for someone who embodies these values too!
Main responsibilities and skills:
- Conducting research on training course topics
- Using Word, Excel, Online Forms, ChatGPT & Jira regularly and proficiently to carry out administrative tasks and collaborate with team members
- Signing up to H&S newsletters to keep a weekly eye on relevant industry updates
- Reviewing our current training courses and comparing our content with current legislation and industry best practice - to ensure our courses stay up-to-date
- Regularly writing clear, kind, constructive, and technically accurate emails to address the needs of other departments and Clients
- Being the first point of contact for our Sales team and Customer Support team when they need assistance with clients' course content queries
- Taking ownership of a number of ongoing administrative projects that contribute to the creation and maintenance of our eLearning courses
- Liaising with external H&S bodies to ensure their accreditation/approval of our courses is renewed annually and on-time
- Assisting our Head of Production with administrative-based tasks
- Taking ownership of the bespoke offering that we have for clients, managing requests from initial queries through to implementation and payment
- Proficient at managing multiple projects at any one time
Desirable:
- Customer service experience
- Administrative experience
- English Language A-level (or equivalent qualification)
Most importantly you are looking to join a growing, highly successful company where you can continue to grow, develop and thrive with us. Somewhere fun, professional and supportive where you get to chance to shine every day.
What you get from us
A generous salary package along with your birthday off (in addition to a generous annual leave and bank holiday entitlement), pension scheme, wellbeing support, health cash plan, recognition and incentives, and continuous learning and development.
Coming to work should never be a chore so we, and you, create an environment where you can be at your best. You will be surrounded by great people who care about what we do and have a true sense of purpose. We will continually stretch and grow you - you will never clock watch with us. We will trust you and care about you. We will share our business strategy and there will be opportunities for you to grow your career with us. If you are still reading this, it says our culture is for you. Apply now. Come join us.
Hit Apply now to forward your CV.