Customer Service Call Handler
Based in Halesowen.
£11.50 per hour.
Monday to Friday
8am - 5pm
Temporary to Permanent.
Are you a motivated and customer-focused individual looking for an exciting opportunity in the Engineering industry? Our client, a highly regarded company based in Halesowen, is seeking a Customer Service Call Handler to join their dynamic team.
The ideal candidate will be a flexible, self-motivated, and adaptable individual with some practical knowledge and experience using Excel.
In this role, you will be the first point of contact for customers, providing exceptional service and support. Your key responsibilities will include:
- Answering incoming calls and emails and responding to customer inquiries in a professional and timely manner.
- Assisting customers with product information, troubleshooting, and resolving any issues they may have.
- Booking and following up on new calls outs (Including installations, breakdowns, and maintenances).
- Collaborating with other departments to escalate and resolve customer concerns.
- Providing feedback and suggestions to improve overall customer experience.
- Raising quotes for parts / equipment repairs and submitting to customers for approval.
- Liaising with our Spares team to obtain delivery updates for spare parts.
- Reviewing completed site visits to ensure accuracy for invoicing.
- Reviewing and responding to customer invoice queries.
- Liaising with engineers, supervisors, and management to ensure completion of customer call out requests (including installations, breakdowns, and maintenances) in line with their contracts.
To thrive in this position, candidates should possess excellent communication and problem-solving skills. Previous experience in a customer service role is highly desirable, although training will be provided. A friendly and empathetic attitude, along with the ability to remain calm under pressure, are essential for success.
To apply for this role, please submit your updated CV highlighting your relevant experience and why you are the perfect fit for this position.
Please note that due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.
Our client values diversity and is an equal opportunity employer.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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