Customer Service Team Leader
Southampton
£25-30k per annum + bonus
Full Time (Monday to Friday)
Are you passionate about building relationships with customers and problem solving - whilst managing a small customer service team. Reed are looking for a talented Customer Service Team Leader in Southampton.
The ideal candidate will have a strong customer service background with a proven track record of leading and managing a team.
Role & Responsibilities
- Handle escalated customer complaints and enquiries.
- Train and mentor new team members.
- Collaborate with other departments to ensure customer satisfaction.
- Coaching, mentoring, and training are an integral part of the company's culture
- Lead the customer service team in providing excellent service to clients.
- Monitor team performance and report metrics to management.
- Identify opportunities for process and product improvement
Person Specification
- A confident, enthusiastic, and driven team player
- Highly organised and able to manage multiple tasks / projects
- A Customer Services professional with a proven track of success and experience in leading a team
Next Steps
Apply online or contact your local Reed Southampton office