Reed Talent Solutions are currently working with a South Yorkshire based Local Authority to recruit Neighbourhood Officers on initial three-month contracts. The post-holders will work as an integral part of our Neighbourhood Teams this is a key front line post, responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service.
Role Information
- 3 month contract with potential to extend
- PAYE Hourly Rate: £15.78
- LTD/Umbrella Hourly Rate: £19.48
- Location - Barnsley
Key Responsibilities
- Deliver a highly visible, effective & proactive tenancy & neighbourhood management service
- Deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required
- Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed
- Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent
- Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities
- Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.)
- Provide low level support and make appropriate referrals to services within the Housing Network or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader
- Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment.
- Organise and assist the community with regard to minor environmental clean-up campaigns.
- Participate in estate inspections including Homes Independent Living Schemes and communal areas to complete and monitor action plans and make referrals to other service providers where necessary
- Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies (e.g., multi agency meetings, lettings, repairs, Safer Neighbourhood Service and Police etc.)
- Identify and signpost any repair/maintenance issues accordingly.
Essential Criteria
- NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills.
- Ability to communicate with residents and colleagues effectively
- Ability to provide customer focussed and responsive services
- Experience of social housing, including estate management and tenancy management or community safety related work.
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