Tenancy Officer– Housing Association – About The Client:
Castlefield are currently representing a regional Housing Association in Merseyside to recruit a Tenancy Officer on an initial 3 month interim contract with the strong possibility of extension. This position will be mostly office based and will be paying between £19 and £21 per hour via umbrella agency. Please note, the hiring manager is looking for a start as soon as possible for this role.
Tenancy Officer – Housing Association – About The Role:
- Responsible for new and existing tenancy sign ups in accordance with the organisation's lettings policies and procedures
- Support customers with changes to their tenancy
- To process Tenancy Changes for example, name changes and additions to household ensuring appropriate documentation is obtained for compliance purposes
- Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
- To process Mutual Exchange requests, effectively liaising with Neighbourhood Officers and Allocations & Lettings teams where required
- Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes
Tenancy Officer – Housing Association – What You Need:
- Previous experience working in Social Housing and dealing with tenancy changes
- Excellent communication skills
- UK valid driving licence and driver