Job Title: Telephonist (Temporary)
Location: Swindon
Contract Length: 3 months
Working Pattern: Full Time
Are you a skilled Telephonist with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment? We have an exciting opportunity for you to join our Switchboard team in Swindon.
We pride ourselves on our commitment to providing world-class customer service. As a Telephonist, you will play a fundamental role in ensuring the delivery of excellent customer service by effectively navigating calls and emails to the appropriate teams and handlers.
Responsibilities:
Answer a comprehensive range of calls and emails regarding our products and services
Question callers to accurately determine the relevant team or handler
Demonstrate a broad knowledge of products and procedures
Provide exceptional customer service skills at all times
Follow procedures to ensure adherence to data protection and compliance policies
Identify and escalate customer issues in special or emergency situations
Proactively communicate feedback to continuously improve our customer relationships and service delivery
Requirements:
Previous experience as a Telephonist or in a similar role
Exceptional customer service skills
Strong communication and interpersonal skills
Excellent problem-solving abilities
Ability to work well under pressure and in a fast-paced environment
Knowledge of data protection and compliance policies is desirable
This is a temporary role for a period of 3 months, offering an hourly rate of £12. As a Telephonist, you will have the opportunity to be part of a dynamic team that prides itself on providing outstanding customer service.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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