Financial Inclusion Officer
Manchester - Agile
£35,543
Full Time, Perm
Closing Date: 4th October 2024
Interview Date: To be confirmed
Support our communities. See the difference you can make in our city.
At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
At One Manchester we're passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes and help communities to learn, manage their money, launch successful businesses and improve their employability. You'll provide a customer-focused financial inclusion service to help customers manage their finances and improve their financial capability avoiding legal action and potential eviction.
You'll provide advice and support in person and over the phone to customers relating to eligibility for Welfare Benefits including Housing Benefit/Universal Credit. Whilst helping customers to be confident in budgeting and managing their income and outgoings. With experience of handling case work, you'll be an advocate for clients when liaising with the DWP and other third parties. As a confident communicator, you'll work closely with our front line teams to identify individuals in need of the services the financial inclusion team provide.
You'll have knowledge and experience of provision of welfare benefits advice including relevant legislation such as Welfare Reform Act 2012 and will be accustomed to providing personal finance advice. Self-motivated and proactive, you'll be comfortable in delivering our Financial Inclusion courses on UC Managed migration and our Unlocking Your Home course to our customers.
Due to the nature of the role, you'll need a full driving licence.
Please note you must be available to work during the hours of 8am - 7pm Monday - Friday and Saturday 9am - 5pm. So that all One Manchester customers have access to this service.
Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we'd love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.