Hybrid Key Accounts - Customer Service Advisor | Huddersfield | Salary: £26,000 - £30,000 + Benefits
Our client is a global brand who has an opportunity like no other, a brand experiencing huge change and big moves! Following a recent change in ownership and transformation of our business operation, they are actively recruiting talented individuals to join our newly relocated customer service team based at our HQ in Huddersfield. This is a unique opportunity to join our team at the start of this visionary journey, if you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.
Responsibilities for a Key Accounts - Customer Service Advisor (but not limited to)
As a Key Accounts - Customer Service Advisor - your role entails supporting the export operations of the business by efficiently managing orders and coordinating with relevant internal departments.
Your performance will be evaluated based on Key Performance Measures (KPMs) aligned with the probation period and performance development review (PDR) process.
- Your responsibilities include tracking production schedules, preparing tailored declarations and trackers for customers
- Ensuring timely communication regarding product availability
- coordinating with the Finance team to secure customer financials
- Understanding and meeting individual customer requirements for labelling, packaging, order processing, and invoicing
- Facilitating the provision of the necessary documentation for customs clearance through customers' forwarders, and assisting team members in resolving day-to-day enquiries while fostering relationships with commercial, finance, and sales representatives
Key Accounts - Customer Service Advisor Benefits:
- 25 days + bank holidays, employees get a competitive holiday allowance which increases by 1 day per year for each completed year of service, to a maximum of 30 days
- Free onsite parking
- Early finish Fridays
- Offer a flexible approach to hybrid working tailored to the needs of each role and the demands of our business, details of which can be discussed during the interview process.
- Continuous / Long Service Award (5 years service = £200 bonus. 10 Years service = £400 bonus. 15 Years service = £600 Bonus etc.)
- Employee discount across all brands (40% on website or cost price + 20% from orders placed directly at our warehouse)
- Motoring and Transport Benefits
- Medicash (health cash) plan
Hours of Work: Full Time, Permanent, Mon Thur 8.45am -5pm, Fri 8.45am-4pm (Flexible working hours)
Key Accounts - Customer Service Advisor Requirements:
- GCSE / A-LEVEL
- Excellent administrative skills
- High level of attention to detail
- High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively
- Competent in using MS Office packages; Word/ Excel/ Outlook etc.
- Self-motivated and committed to excellence
- Professional and customer focussed
- Reliable and trustworthy
- Calm under pressure and patient
- Ability to work as part of a team
Ready to take on the thrilling adventure of being a Key Accounts - Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now!
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics
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