Job Title: Homeless Intervention Officer
Service Area: Housing Solutions
Team: Homelessness Intervention Team (Crisis Intervention)
Location: Hybrid - Dunstable office attendance required weekly
Contract: Fixed-term (6-9 months)
**About the Role
We're seeking a highly motivated and experienced Homeless Intervention Officer to join our award-nominated, forward-thinking Homelessness Intervention Team. You'll play a vital role in delivering a person-centred, prevention-focused service for vulnerable single people at risk of homelessness or rough sleeping.
As part of the Crisis Intervention Team, you will manage a complex and varied caseload, offering high-quality advice and support in line with homelessness legislation. You'll also act as an advanced practitioner, contributing to the development of colleagues and promoting continuous professional learning.
**Key Responsibilities
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Manage a personal caseload of complex homelessness cases under:
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Homelessness Reduction Act 2017
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Housing Act 1996 (Part VII)
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Equality Act 2010 and related legislation
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Provide expert, early intervention and prevention advice to individuals facing homelessness.
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Support team development by:
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Coaching and mentoring colleagues
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Promoting learning and best practice
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Supporting case reviews and ensuring decision-making quality
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Act as a point of contact for complex queries and escalations, particularly in the absence of senior staff.
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Participate in the Out of Hours homelessness service rota.
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Contribute to service-wide performance objectives, innovation, and continuous improvement.
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Support the Team Leader and Senior Officer with delegated responsibilities, helping to maintain operational continuity.
**What We're Looking For
You'll bring sound working knowledge of homelessness law and the broader housing and welfare landscape, including:
- Statutory frameworks such as landlord and tenant law, the Care Act, Children Act, and safeguarding.
- Excellent interpersonal and problem-solving skills to support both service users and colleagues.
- A calm, organised approach to managing a high-pressure, fast-paced caseload.
- A collaborative, developmental mindset, with a passion for quality service delivery.
- Confidence in supporting and guiding peers, even without formal line management duties.
- A commitment to reflective practice and a teaching-led team culture.
**Working Arrangements