Customer Service Agent
Islington
I am recruiting for a local authority who is looking for a front-line telephony advisor with prior experience in a fast-paced call centre setting.
Job Role
To deliver excellent customer services by phone, email, letters or text across a range of council services ensuring swift resolution for customers.
Interact with customers to provide and process information in response to enquiries, concerns or request, high percentage of this within Housing Benefit and Council Tax departments.
To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner To interrogate the Councils systems to provide information and resolution to our customers, Raise service requests and update system notebooks as appropriate.
Record and maintain customer records, comply with council policies and procedures and ensure confidentiality of customer information at all times.
It is essential that you have previous experience handling Council Tax, Business Rates, and Housing Benefits enquiries, though familiarity with NEC and Enterprise systems is highly desirable.
This position will primarily be office-based, with the possibility of transitioning to a remote work arrangement for up to three days a week once fully trained and operational.