Adecco have teamed up with a modern and innovating audio solutions business in Basingstoke, they are seeking a professional to join there aftercare team. As a Returns Coordinator you will play an integral part in dealing with returns, replacement orders and refunds.
Salary: £24,000
Hours: Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 4.30pm
Benefits: 20 days Annual Leave allowance per year plus ALL bank/public holidays off, Paid Christmas closure, Company pension after 3 months, Private medical insurance, clear career progression plan
The main day to day responsibilities in the warehouse:
- Oversee the end-to-end of the returns process.
- Serve as the primary point of contact for customers
- Maintain accurate records of RMA requests, actions taken, and outcomes.
- Work closely with the technical support team to diagnose issues, ensure proper documentation, and facilitate the repair or replacement process.
- Conduct quality checks on returned products to determine the cause of failure and ensure compliance with warranty terms and conditions.
- Coordinate with vendors and suppliers for the return, repair, or replacement of products.
- Identify opportunities to streamline operations and improve customer satisfaction.
This amazing company will look to recruit candidates with the following;
- Strong organisational and multitasking abilities.
- Excellent communication and customer service skills.
- Proficient in using Microsoft Office Suite.
- Detail-oriented with a focus on accuracy and quality.
- An interest in audio technology would be preferred
If you think your skills and experience match the above then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.
Our client is able to interview ASAP for a quick turnaround - so don't miss out!!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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