Credit Control Administrator
Location: Manchester
Salary: Competitive Market Salary (to be discussed on application)
12-month contract
We are seeking a skilled and motivated Credit Control Administrator to join the Risk division of a leading bank, based in Manchester.
Our client is an award-winning bank with a vast range of specialist mortgages, savings accounts, and business finance solutions. They can provide financial services for small and medium-sized enterprises (SMEs), homeowners, landlords, as well as individuals. With Headquarters nationwide, they pride themselves on delivering innovative and bespoke banking to meet the needs of its customers, becoming a complete finance solution.
The Credit Control Administrator will provide a first-class credit control and ledger management service for our Full-Service client base, whilst maintaining a focus on risk management.
Key Responsibilities of the Credit Control Administrator:
- To collect all overdue monies using a variety of collection methods (telephone, email, or letter) for our invoice finance clients.
- Manage legal processes including instruction of letters before action and preparation of cases to take further action to judgement.
- To maintain contact with clients and debtors in order to rectify problems and to ensure that memo lines are updated with current information and that ledgers are maintained in a clean state.
- Provide monthly update to clients by sending a detailed dashboard in standard form.
- Ensure that invoices are disputed, and funding limits withdrawn when applicable, thus controlling bad debt risk and maximising security.
- Resolution of disputes considering risk to business while maintaining excellent customer service.
- Assist with allocation of monies received to allow maximum availability of funds for clients.
- To complete invoice and balance verifications
- Provide a high level of service to ensure client satisfaction and retention.
- To adhere to service level agreements within the business applicable to your role
- To be a supportive and participative team member and ensure that the duties of the department are covered.
- To maintain effective communication between Operation team members to ensure that a high level of support and information is available when required (i.e., resolving disputes, problems, security risks)
- To work collaboratively with your colleagues within Relationship Management, Risk and Operations to ensure effective delivery of client service throughout the lifetime of the client and ensuring TCF principles are adhered to.
The Credit Control Administrator will ideally have the following skills:
- Invoice industry experience would be preferable.
- Working knowledge of financial statements.
- Strong Customer Orientation, including excellent telephone manner.
- Strong keyboard & numeracy skill
Benefits:
- Annual Bonus
- Life assurance (4x Base pay)
- Private Medical Care
- Hybrid working – Required 2 days in Office.
- Competitive Pension (8% Matched)
- Budget for Hardware and Office equipment for WFH
- Team bonding and social events
To show your interest in the Credit Control Administrator role please Apply Now with a copy of your CV. Should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.