We are looking for a dedicated Collections Advisor to join our customer service team in the Financial Services industry, based in Denton. The ideal candidate will manage customer accounts, ensuring timely debt repayment and maintaining exceptional customer relationships.
Client Details
The organisation is a well-established entity in the Financial Services industry, boasting a team of over 500 dedicated professionals. With a national reach, they pride themselves on their quality service and customer-centric approach, making them a leader in their field.
Description
- Manage customer accounts and ensure timely debt repayment
- Develop and maintain positive relationships with customers
- Provide excellent customer service, addressing inquiries and resolving issues promptly
- Work within a team to meet and exceed collection targets
- Adhere to company policies and industry regulations
- Proactively identify opportunities to improve collection processes
- Collaborate with other departments to ensure smooth operations
Profile
A successful Collections Advisor should have:
- Experience in a customer service environment, preferably within the Financial Services industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proven track record in debt collection
- Knowledge of industry regulations and guidelines
Job Offer
- Salary £22,308 per annum OTE up to £35,000
- A supportive and professional work environment
- Opportunities for professional development and growth
- Competitive holiday leave
- Unique opportunity to join a leading company in the Financial Services industry
We encourage all qualified candidates to apply and look forward to welcoming our new Collections Advisor to our team.