Are you looking for long term contract with customer service ?!
Look no further and apply now for the below position
Role- Customer Service Specialist
Location: Loughton, IG10 2TR
Salary: £13.12 per hour
Working Hours: Monday to Friday, 9:00am to 5:00pm
Contract Duration: 12 months minimum, potential for a permanent position
About Us:
Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing. This testing provides important information for the treatment and management of diseases and other conditions.
Position Overview:
The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK. This role requires you to work in line with standard operating procedures whilst ensuring all KPI's are achieved. The work you perform as part of this role impacts our customer experience and will assist in maximizing the operational efficiency and effectiveness of Customer Operations. This job description will be reviewed periodically and is subject to change by management.
Responsibilities:
Provide support in customer service functions to deliver the best possible service to our customers.
Work methodically to ensure that standard operating procedures are followed and that workload is prioritized to meet agreed SLA's/KPI's.
Accurately complete all tasks performed, which may include but are not limited to:
Fixed Site and Medical Centre Bookings
Management of medical centre openings
Chemist on Call
Answering customer queries via telephone and email
Dashboard administration tasks
Understand the Key Performance Indicators (KPIs) related to your team performance and identify ways of improving performance against these targets.
Basic Qualifications | Education:
Previous experience within an administrative or customer service role.
Excellent verbal, written, and communication skills.
A dynamic team player who is collaborative but leads by example.
IT literate with a good level of experience in Word, Excel, and Outlook.
Preferred Qualifications:
Proven experience in an administrative or customer service position.
Competencies:
Achieve: Be a role model, instilling the values of the organisation, and emphasizing the importance of good customer service in the overall delivery of service to the customer.
Grow: Complete tasks and other ad-hoc projects as directed by your Supervisor/Manager.
Engage: Communicate with other team members to ensure work is completed and prioritized accordingly.
Develops Talent: Be innovative and suggest ways to help us improve and develop.
Drives for Results: Monitor and manage changes to demonstrate improvements in KPI's or performance-related issues.
Focuses on Customers: Be customer-focused with previous experience working in a busy team.
You can also refer any of your friends/colleagues who are looking for a job or job change with relevant experience and I will get in touch with them.
If interested, please contact me at or send your updated CV at dharanikumar. b @ randstad. co. uk
Randstad Business Support is acting as an Employment Agency in relation to this vacancy.