Scheduler/Helpdesk
Permanent
Office Based/Midlands
Up to £35,000
42.5 hours Monday to Friday 08:00 – 17:00
About the company
They are a leading Midlands-based Facilities Management company, delivering high-quality maintenance and repair services across a wide portfolio of commercial properties. Due to continued growth, they are looking for a proactive and highly organised Scheduler / Helpdesk Coordinator to join their operations team.
Role Overview
As a Scheduler / Helpdesk Coordinator, you will be the first point of contact for incoming maintenance requests from our clients. You will play a key role in ensuring that jobs are logged accurately, prioritised effectively, and assigned to the correct engineers. Your role is crucial in keeping operations running smoothly and maintaining strong relationships with both clients and field staff.
Key Responsibilities
- Receive and log reactive and planned maintenance requests via phone, email, and portal.
- Schedule and dispatch engineers to commercial sites based on job priority, location, and skillset.
- Monitor job progress and update clients regularly on the status of works.
- Maintain accurate records on the internal systems.
- Work closely with the operations team to ensure SLAs and KPIs are met.
- Handle customer queries efficiently and professionally, providing timely resolutions.
- Manage engineers' diaries, factoring in travel time, urgent jobs, and availability.
- Liaise with subcontractors where needed to arrange specialist works.
- Assist with producing reports, raising purchase orders, and administrative support.
Requirements
- Previous experience in a helpdesk, scheduler, or coordination role within FM, construction, or engineering (desirable).
- Strong organisational skills and the ability to multitask under pressure.
- Excellent communication skills, both written and verbal.
- Confident in using IT systems
- A team player with a proactive attitude and a focus on customer service.
- Ability to prioritise tasks and remain calm in a fast-paced environment.
Please apply for this role as a Scheduler/Helpdesk if you are available for an immediate start. Please send your CV to or call the office on for a confidential chat and ask for Becky
Skills:
Construction and FM Helpdesk/Scheduling
Keywords:
construction scheduler, FM scheduler, maintenance scheduler, Helpdesk scheduler