Job Brief
Amazing opportunity to join a hospitality led business as an Assistant Centre Operator. Candidates must be personable, driven and eager to develop their management skills. You must excel in a fast-paced environment, adapting quickly to changing demands. The role requires multitasking and flexibility, with no two days alike. Those comfortable with unpredictability and dynamic priorities will thrive. Suitable candidates will have experience managing a small team and be responsible for staff rotas, team meetings, PDP plans with exceptional attention to detail.
Key Attributes
- Ensure meticulous attention to detail and uphold high standards.
- Strive for excellence in all tasks.
- Lead by example with a hands-on approach.
- Maintain a positive, proactive attitude.
- Motivate and energise the team, assessing and meeting their needs effectively.
- Adapt communication skills to suit various audiences and situations.
- Stay organised and composed under pressure.
- Prioritise workload efficiently, adapting to changing demands.
- Demonstrate self-motivation and determination to overcome obstacles.
- Commit to continuous growth and learning.
- Accept and implement constructive feedback positively.
Previous Experience
We are seeking candidates with a minimum of 5 years of operational experience in any client-facing industry. We value applicants who possess transferable skills from other sectors and will offer comprehensive support and guidance for all aspects of the role.
Key responsibilities
- Maintain cleanliness and hospitality standards.
- Supervise on-site staff, including CEAs, cleaners, handymen, and contractors.
- Balance daily responsibilities, conduct one-on-one meetings, and manage team development.
- Lead daily team meetings, approve leave, document sickness, and act as Centre Manager when needed.
- Follow and model procedures.
- Decorate show offices, manage client office moves, and conduct safety checks.
- Foster community with clients, address needs promptly, and organise engagement events.
- Handle client billing as required.
- Onsite 5 days a week.
- Responsive and on-call for site emergencies or client requests.
Benefits
- Initial annual starting salary of £35-40k
- Annual bonus based on site and company performance
- 33 days annual leave (inc. of all bank holidays)
- Fully paid training opportunities
- Social events
- Supportive team-oriented culture across organisation
- This role offers opportunities for career progression based on performance.