We are excited to be working with a manufacturing business, based in Warmley, who are looking for an Aftersales Executive to join their team on a permanent basis. You will join the Aftersales team, who are focussed on maximising sales and new business development opportunities.
The primary purpose of this job is to support the internal Aftersales Manager (AM) by taking responsibility for incoming enquiries assigned by the AM, dealing with quotations and assisting the AM to ensure our customers are cared for and that this side of the business grows.
What you'll be doing
- Responding to incoming requests for Aftersales requests
- Maintaining an accurate, up-to-date log of all despatches to customers and following them up in a timely manner
- Planning, preparing, and visiting existing customers, if required
- Providing a strong account management customer enquiry service for all of your allocated accounts:
- Managing enquiries by phone initially
- Attending at and fully contributing to all weekly sales meetings
- Attendance at the daily Huddle meetings with Sales Director
- Maintain CRM daily with details of customer contact, activity, opportunities and pipeline management
Key Performance Indicators
- Commitment to uphold the company values in your role duties
- Achievement of KDA's as set by your sales manager and agreed with yourself
- Achievement of growth in your category and meeting of quarterly targets
- Attendance at Accountability 1:1's and daily Huddle meetings with a clear plan for next week
What you'll need to apply
- Basic salary £30,000 - £40,000 per annum
- Energetic, enthusiastic and with the determination to excel
- Accuracy and attention to detail
- Excellent communication skills
- Account Management skills
- Strong Sales skills
- Ability to work to tight deadlines and within financial budgets
- Strong time management, organisational and problem solving skills
What next
Hit
apply
or contact
Jess
directly!