Branch Manager required by a leading UK wide general insurance company to manage and oversee their Newmarket office.
This is full time permanent role – salary £35,000 to £40,000 per annum plus superb benefits (full benefits stated below) – this role is based in Newmarket.
Duties:
- Adhere to all company policies and procedures.
- Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
- Delivering good outcomes for customers and putting the customer's interests first.
- Ensure the customer understands what we sell and support the customer in any way you can.
- Ensure that the insurance team understands its duties and its role within the organisation.
- Responsibility to adhere to agreed criteria and budgets and plan to maximize efficiency, best value and performance.
- Meet your targets and those of the team and organisation as a whole.
- The smooth running of the of the team and organisation as a whole.
- Contribute to training and development of the team and organisation as a whole.
- Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans.
- Maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional standards, responsibilities and obligations and insert as applicable.
- Day to day responsibilities agreed with your manager to include:
- Manage, direct and monitor insurance activities and the overall performance of the team to increase efficiency and maximize performance.
- General administration of all insurance provisions including claims.
- Effective liaison, support, and assistance with the whole of the organisation.
- Maintain and improve mechanisms for the provision of insurance, including surveying and measuring governance, performance, administration and outcomes and disseminate feedback to the appropriate persons/entities.
- Utilise systems to manage insurance functions, analysis and documentation.
- Direct the development of plans for insurance, including management to achieve targets.
- Developing plans for insurance progress.
- Support to all other departments with insurance related issues.
- Subject to agreed criteria; recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met.
- Reporting (content and format as agreed) on a monthly basis or as otherwise required.
- Assist in developing plans for team activities to include strategy to achieve targets.
- Delegate authority and responsibility to team with supervision, accountability and review.
- Manage and maintain contact with internal and external clients/customers and suppliers.
- Set an example for team members of commitment, insurance management, administration standards, work ethics and habits and personal character.
- Responsibly use resources and control expenses to meet budgetary controls.
- Attend, promote and arrange marketing & networking events.
Key skills and requirements:
- Experience of working within a broking or underwriting environment is essential
- Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions
- An understanding of the UK insurance market, including trends, risks and regulatory changes.
- The ability to understand diverse client needs, including specific industry risks and business objectives.
- Ability to manage time effectively, work under pressure and meet deadlines.
- Excellent timekeeping and presentation of self & work.
- Strong interpersonal and negotiation skills.
- Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
- Cert CII qualification is an advantage.
Benefits:
- Pension Scheme – available after 3 months' of service
- SimplyHealth – available after successful completion of probation period
- Perkbox – available after successful completion of probation period
- Season Ticket Loan – available after successful completion of probation period
- Long Service Award – 5% (5 years, then every 5 years thereafter)
- Death in Service – 4 x annual salary
- 20 days holiday + Bank holidays and 1 additional day for Birthday
- In addition to this, the Branch Manager will get an annual bonus depending on branch successes and performance and this can vary.