Handle Recruitment is seeking a UX Writer/Conversational Designer with experience with chatbots in the banking/financial services sectors to work with a world recognised bank.
*This will be on a six month fixed term contract initially. Salary up to £55k pro rata*
Working as part of a writing team and alongside product owners, legal teams and broader departments, you'll take a lead role in a review-and-improve programme for the customer-facing chatbot, with the aim of developing a world-class customer experience, you'll be the voice of journey design, good writing, content thinking and brand ToV.
As the Chatbot Writer your responsibilities will include:
- Reviewing and helping to redesign and rewrite chatbot journeys
- Joining and leading workshops
- Advocating for customers, working with stakeholders to balance their needs against commercial goals and regulatory responsibilities
- Getting to grips with our brand and TOV guide, and applying them in everything you work on
- Managing your own workload and diary, communicating with stakeholders to set priorities and deliver work on time
- Working with stakeholders to use financial regulations to improve the customer experience rather than hinder it.
To be successful in this role you will have:
- Demonstrable background in UX writing, with experience in chatbot
- Experience of writing copy in a regulated industry or business, specifically banking/financial services
- Strong understanding of branding, TOV, content strategy and experience working with other teams in an agile environment
- Ability to pitch ideas and explain reasoning
- Experience working directly with stakeholders from various teams, managing their feedback and resolving challenges
- Experience working in agile product development teams
- Experience editing the work of other writers
Please apply now for a further conversation!
Handle Recruitment is acting as an Employment Business in relation to this vacancy.