We're recruiting ... Customer Service Advisor
Location: East Kilbride Hours: Full time-40 per week, 5 days over 7
Join Müller – A Market Leader in Dairy Excellence! We're on a mission to become the biggest and best dairy company in the UK and Ireland. As part of our continued growth, we're looking for a passionate and experienced Customer Service Advisor to join our dynamic team in East Kilbride.
What You'll Do
- Handle inbound and outbound customer calls and emails, ensuring a top-tier customer experience.
- Accurately input customer orders using AS400/SAP systems.
- Maintain and update trackers, reports, and customer data files.
- Collaborate with internal teams (Production Planning, Commercial, MMID) to resolve service issues.
- Follow structured processes and standard operating procedures to drive continuous improvement.
What We're Looking For
- Strong customer service skills with a professional communication style.
- Ability to multitask and thrive in a fast-paced environment.
- Confident in handling challenging conversations and resolving issues.
- Proficient in Microsoft Word and Excel.
- Excellent listening, planning, and time management skills.
- Logical thinker with a problem-solving mindset.
What You'll Get
- Competitive Salary + Bonus Scheme
- Contributory Pension Plan & Life Assurance
- Employee Assistance Programme
- Generous Annual Leave (increasing with service)
- Flexible Benefits Programme
- Exclusive Discounts at over 800 retailers
Ready to Apply?
If you're ready to bring your skills to a company that values excellence and customer satisfaction, we'd love to hear from you. Apply today and be part of something special - www.mullercareers.co.uk
#L1 – MB1 #LI-Hybrid
Contact Details:
F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ