Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Caerphilly?
Catnic is a leading steel manufacturer with a focus on sustainability and a presence in Caerphilly since 1969. The successful applicant for the Customer Service Representative will be someone who can act as a key contact for stakeholders and is proactive, reliable and a team player.
Role - Customer Service Representative
Pay - £12.31ph
Location- Catnic Ltd/TATA, Pontypandy Industrial Estate, Caerphilly CF83 3GL
(100% office based)
Shift pattern- Mon-Fri, standard office hours (flexible)
Duration- 12 months
Responsibilities:
- Offering customer support to stakeholders, both internal and external
- Acting as a focal point for operational matters relating to customers
- Creating sales order and processing promptly and accurately
- Providing quotations to customers in a timely manner
- Managing the input of orders and ensuring availability of product
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Working with operations and logistics departments to successfully meet the needs of the customer
- Recording and resolving customer complaints
- Retrieving and storing proof of delivery
- Being involved in customer service improvement interventions
- Adhering to UK Health and Safety legislation and company policies relating to such at all times
- Collaborating data into IT systems
Experience needed:
- Prior experience in a customer facing administrative role
- Previous experience working with numerical data
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Exceptional attention to detail
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.