CUSTOMER SERVICE ADMINISTRATOR
Salary £24,000 Kingston-Upon-Thames
Our client is looking for a Customer Service Administrator to join their team. The successful candidate will answer enquiries relating to product information and action daily administrative tasks. coordinate & manage end to end the receipt, processing, and dispatch of prescriptions for controlled drugs.
Main duties:
- Answering phone calls regarding customer queries and product information
- Main customer contact for products and payments
- Counting daily orders received and logging
- Addressing emails
- End of month duties for audit count
- Carrying out administrative tasks relating to Import/Export
- Directing requests and unresolved issues to the designated person
- Keeping records of customer interactions and transactions
- Recording details of enquiries, comments and complaints and actions taken
- Communicating and co-coordinating with internal departments
Key Performance Indicators:
- Keep lead times as short as possible from receipt of order to dispatch
- Responding to queries within the hour
- All delivery dates have been confirmed back within an hour of confirmation of order
- Monitoring emails on a daily basis
- Contacting the customer before they contact the company in regards to orders
- All customers contacted on the day
The successful applicant should have:
- Customer service experience
- Experience of managing self in a proactive way
- Desirable experience of interacting with customers and working as a member of a team
- GCSE or equivalent level
- Numerate (GCSE or equivalent level maths)
- IT literate
- Excellent command of the English language
- Strong working knowledge of Microsoft office
- Experience of using SAP would be an advantage
- Accurate keyboards skills
- Logical approach
- Ability to self-manage and prioritise and plan effectively
- Well-developed interpersonal skills coupled with an ability to prioritise work
- Strong communications skills, both written and oral with the ability to communicate effectively at all levels
- Team player, service orientated, supportive and innovative.
- Organised person who is able to prioritise their workload
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.