Reed Business Support are seeking a proactive and customer-oriented Sales Support Executive on behalf of our client based in Middlesbrough. This role involves handling customer enquiries, taking incoming sales calls, understanding client requirements, and providing product selections and quotations. The ideal candidate will have a great phone manner and excellent customer service skills, with proficiency in Microsoft Excel.
Day-to-day of the role:
- Respond to customer enquiries with professionalism and a customer-first attitude.
- Handle incoming sales calls, assess clients' needs, and advise on suitable product options.
- Prepare and provide accurate quotations to clients.
- Build and maintain strong relationships with clients, ensuring a high level of service.
- Utilise Microsoft Excel for various sales support tasks and data management.
- Collaborate with the sales team to streamline processes and enhance customer satisfaction.
Required Skills & Qualifications:
- Excellent telephone manner and communication skills.
- Strong customer service orientation and the ability to build rapport with clients.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Ability to work effectively in a fast-paced environment.
- Experience in a sales support or customer service role is advantageous.
Benefits:
- Competitive salary package.
- Office-based role with a consistent schedule.
- Opportunity to work in a supportive team environment.
- Career progression opportunities within the company.
To apply for the Sales Support Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.