The Credit Control Manager leads a team of collection specialists who investigate delinquent accounts, driving key performance measurements, while building strong relationships with internal and external business partners. This is a hands-on leadership role, focused on the daily management of the team, with a significant amount of cross functional collaboration with areas such as Sales, Billing, Order Management and Finance. The individual will provide analysis to senior leadership on critical performance measurements and will be responsible for the continuous improvement and development of the team. The role will ensure compliance with company policies and procedures to improve free cash flow while minimizing the risk of revenue reserves.
Responsibilities:
- To build a high-performance culture by leading and inspiring the team to achieve at a world-class level, encouraging an environment that supports diversity and reflects the Company's internal values.
- Establish effective partnerships with customers and internal partners, often initiating and leading sessions of partner engagement.
- Coordinate activities of staff members, implementing strategies to increase successful collections on outstanding debt.
- Supervise productivity of staff and quality of customer interactions to ensure performance expectations are achieved; provide relevant and timely coaching and feedback.
- Host debt review meetings with key collaborators to ensure transparency of issues and drive resolution to problematic accounts.
- Achieve and maintain high levels of customer service and satisfaction, working closely with local Account Management.
- Explore ways to improve cash collection efficiency.
- Apply knowledge and expertise to provide forecasting information for central finance.
- Create a highly engaging work environment to attract, develop and retain talent. Play a lead role in the recruitment of Credit Control staff.
- Fully use and maintain the quality and integrity of all system data.
- Ensure compliance of credit control policies and procedures
- Make decisions on the handling of bad debt accounts, including referrals to outside agencies and acting as liaison on legal issues
- Supervise the unapplied cash and credits of the region and ensure timely applications.
- Ensure provisioning recommendations follows accounting standards.
- Analyse AR data for trends to identify root causes and remove barriers to increased performance. Partner with relevant parties to drive improvements and identify ways to represent impact on AR for senior management reporting and action.
- Proactively bring forth ideas to automate, standardize and simplify for continuous improvement.
Qualifications:
- Proven track record to empower and lead a team - provide quality training, performance coaching and feedback to assigned staff.
- Ability to think strategically and deliver tactically; developing plans to improve function.
- Proven background in establishing relationships with large international customers.
- Experience handling effective relationships with internal partners.
- Detailed understanding of billing to cash operational functions.
- Demonstrated success leading accounts receivable and resolving billing issues.
- Exceptional ability to communicate in English, both written and verbal.
- Excellent organizational skills with high attention to detail and proven track record to set and manage several priorities.
- Excellent presentation skills.
- An ability to influence clients (internal and external).
- Ability to drive performance and ensure results delivery.
- Understanding of the financial markets.
- Good project management, troubleshooting and problem-solving skills with excellent decision- making skills.
- Proficient in Microsoft Office with exceptional skills in Excel.
- 3-5 years of experience in accounts receivable or related field
- Master's Degree or equivalent experience in Business, Finance, Accounting, or related field
- Financial services proven experience preferred.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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