DESKSIDE AND TECHNOLOGY SUPPORT ANALYST
- Contract until 28/02/2025
- 5 days a week on-site in Bristol
- £25ph via Umbrella
- Expenses claimed for travel away from site
- As a Deskside and Technology Support Analyst, responsible for the resolution of all 2nd Line incident and service requests within your region
About the Role:
You will be working as part of a Service Delivery team to manage and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to RFS & INC best practice guidelines. You will also be responsible for maintaining regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests.
The Deskside and Technology Support Analyst Role:
- Act as an escalation point for 2nd Line support issues
- Ensure maintenance of all conference room IT facilities
- Daily analysis of reports from the Team Lead reviewing tickets outside of SLA
- Management of Service Now 'Stock Rooms' and ownership of goods receipting process
- Support the set-up of new offices, sites or projects across the local region
Essential Skills:
- Experience in IT Service Management principles and processes
- Experience in working to (and exceeding) Service Level Agreements
- ITIL V3/4 Foundation Qualification
- Working knowledge of Service Now (desirable)
- Eligibility to go through security clearances
To be Considered:
Please either apply through this advert or emailing me directly via . For further information please call me: By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.