Centre Co-Ordinator/Administrator
Porchester, Monday to Friday 37.5 hours per week, 7.5 hours per day between 7.30am and 5pm, 20 days holiday plus bank holiday, pension, onsite parking
We are thrilled to be exclusively working with one of our established clients, based in Porchester who are currently seeking a Training Centre Co-Ordinator/Administrator to join their busy and hardworking team. This is an exciting role for a candidate with previous experience working within administrative and customer service based roles.
The key requirement of this role is to support the Centre Manager and take a proactive part in the smooth running of the office. You will work well as part of a team and have the skills and experience to manage your own workload to ensure that tasks are completed in a timely manner.
- Call Handling - Answer and address incoming enquires from our customers address and support in person customer enquiries
- Inputting, updating and maintaining company CRM database to ensure customer data, communication records and contact information are recorded accurately
- Course Preparation, to include but not limited to: completion of course registers, classroom checks, invigilation support, course revision handouts for candidates and trainer, candidate assessment packs, booking of examinations and assessments
- Candidate Pack Processing, to include but not limited to: liaising with candidates/companies for outstanding documentation, preparing candidate packs ready for submission to the certification bodies, processing results and certificates to the candidates and companies, archive paperwork, maintaining office records and the CRM for clarity
- Assist with General office duties which are shared across the team, for example accepting deliveries
- To attend Admin Team Meetings and contribute in a positive proactive way
- Support colleagues across the business with administrative tasks
- Maintain office cover requirements, including opening up and closing the Centre from time to time
Key Skills Required:
- IT Literate, specifically Microsoft Office
- Strong administration experience
- Customer Service and Call handling, this is a very customer focused role
- Excellent attention to detail, professional and approachable
- Happy to work in a fast paced environment
Qualities & Experience:
- Professional, conscientious, committed, flexible, caring (our client works with a significant number of young people under 18), co-operative, friendly, approachable and a good team player.
- Excellent attention to detail, organisational and general administrative skills; welcoming telephone manner and strong in providing service excellence to the customer; good written communication and IT skills (Microsoft Office), willing to work as part of a team.
Company Information:
Our client are the leading specialists in Construction Engineering Courses both for Short Courses and Apprenticeships. They provide outstanding facilities designed for practical training with highly qualified experts.
Package:
Competitive salary
Pension
20 days holiday plus bank holiday
Onsite parking
Busy dynamic working environment
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.