Are you a customer-focused professional. Do you want to join a company that invest in their staff?
- Job Title: Sales Coordinator
- Job Type: Full-time - Office Based
- Location: Leamington Spa
- Salary: £28-£30K
We are seeking a proactive and customer-focused Sales Coordinator to join our dynamic team. The ideal candidate will coordinate the day-to-day management of customer orders and enquiries, prepare commercial tenders, and provide exceptional customer service. This role is perfect for someone with excellent communication skills and a keen eye for detail.
Day to day of the role:
- Coordinate the management of customer orders and enquiries using company software.
- Prepare commercial tenders and quotations within customer deadlines or agreed timescales.
- Handle inbound calls, building effective customer relationships and maintaining high levels of customer service.
- Monitor and action email activity on the shared sales inbox, ensuring proper distribution to respective departments/individuals.
- Understand and address customer business requirements and queries upon receipt of sales opportunities.
- Manage customer complaints efficiently to ensure quick resolution and remedial action.
- Liaise with the warehouse team to ensure on-time deliveries of customer orders.
- Proactively update customers on order progress via phone and email.
- Provide sales support to management, including data gathering and prospecting opportunities.
- Manage time effectively, prioritising key customers, tasks, and enquiries.
- Liaise with international teams for updates on shipping, product releases, and order progress.
- Participate in Sales and Product training to enhance customer service and product knowledge.
- Follow up on outstanding quotations to obtain feedback and increase conversion rates.
- Work with management to meet KPIs and sales targets.
Required Skills & Qualifications:
- Proficiency with Microsoft Office suite, especially Excel
- Excellent time management and prioritisation skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Full product and software training will be provided.
- Manufacturing/Engineering industry knowledge or background is welcomed but not essential.
Benefits:
- 25 days holiday, excluding bank holidays.
- Pension Scheme.
- Free electric car charging on-site.
To apply for the Sales Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role