Porsche Retail Group (PRG) have an excellent opportunity for a Customer Contact Advisor to for one of the world's most iconic brands and join Porsche Centre Reading.
In this full-time role the hours of work are 8am to 4.30pm or 9.30am to 6pm (60 min break) with 1 in 4 Saturdays on rota, working 8am to 1pm with a day off in the week.
If you're currently working as a Customer Contact Advisor or Service Advisor, ideally within a franchised automotive dealership, and have a passion for customer care, we'd love to hear from you.
What does the job involve? As Customer Contact Advisor you will provide Porsche Retail Group customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the group's workshops are loaded efficiently, utilizing the available capacity.
Responsibilities include:
- Assisting customers calling in to book their vehicles into the workshop
- Managing Aftersales customer booking communications from phone calls, e-mails, web enquiries etc.
- Keeping the customer updated with progress of their vehicle
- Making outbound marketing calls to customers to re-engage them with products and services
- Determining the services needed and advising customers of potential work required
- Maintaining and updating the Dealer Management System
So, what makes life at PRG unique?
- An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track
- Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you
- Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup
That sounds exciting, but what else?
- A salary of £26,750 per annum
- Excellent bonus scheme of up to £8,400 pa (approx. £700 per month)
- 27 days holiday per year plus bank holidays
- Option of a VW Group Vehicle at preferential leasing rates
- Private Medical Insurance, with the option to add your loved ones
- Dedicated mental health champions
- Employee representative body - your voice at work
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- Income Protection Insurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
And what's it actually like to work at Porsche Centre Reading?
- One of the very First Destination Porsche Centres in the UK, adjoining the home of Porsche in UK
- A prime location, just off the M4 with a local gym, shops, and petrol station ‘next door'
- Heavily subsidised restaurant and barista bar
- Free car parking on site
And finally – who are we?
- Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London
- Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo
- You'll find our culture of trust, integrity, and empowerment filters through every channel of our business
- Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other
So, what's next?
- Excited? We'd love to hear from you
- Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat
- You'll then meet one of our Management Team so we can ensure the role is right for you
- And don't forget to visit our ‘socials', just search ‘Porsche Retail Group'.
How to Apply Please note that eRecruitSmart is advertising the role of Customer Contact Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.