Night Concierge Westminster
Line Manager - Night Duty Manager
Hours 4 days on 4 days off; 7pm-7am -
Salary: £31k pa
The Role:
The Night Concierge will focus on the day-to-day residents and guests delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results. Alongside the Night Duty Manager, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.
The Candidate
- Excellent quality customer service for the development, its residents, and guests.
- Motivate colleagues to strive for and achieve success for the company.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
- Work very closely with the Night Duty Manager with the implementation of SOP manuals, policies, and procedures.
- Work closely with the Night Duty Manager daily, providing resilience and cover for each other
- Develop strong relationships with residents
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure