Our client is a well established lender within the motor finance sector, who have an exciting opportunity for an Operations Manager to join their team based in North Manchester.
This is a crucial role in ensuring the efficiency and effectiveness of the customer onboarding journey, contact centre operations and early arrears collection strategy.
We are looking for suitably qualified candidates who have proven experience in a managerial role, ideally within a collections call centre environment, preferably in motor finance or asset finance.
You will also have experience gained within a lending/underwriting environment and demonstrate excellent leadership skills.
Key responsibilities
Customer Onboarding
Risk Assessment
Underwriting
Early Arrears Collections
Team Leadership
Performance Management
Quality Assurance
Process Improvement
Customer Experience
KYC and Compliance
Policy Adherence
We are looking for suitably qualified candidates who have proven experience in a managerial role, ideally within a collections call centre environment, preferably in motor finance or asset finance.
You will also have experience gained within a lending/underwriting environment and demonstrate excellent leadership skills.