Avenues is a community where people smile, laugh, grow and achieve great things.
We have an exciting opportunity for a Senior Operations Manager to join our Avenues South teams based across Central, East and North Surrey area's. There is approximately 11 services across these area's.
You will be responsible and accountable for the management of a group of residential and supported living services within the Surrey areas of Ottershaw, Walton-on-Thames, Chertsey and other surrounding locations ensuring that they deliver high quality outcomes and be the key external-facing representative of Avenues.
Previous Care management experience in a Service Manager or similar level role is essential.
The role will mostly be Monday to Friday but you must be flexible to work occasional evenings and weekends when required, and to take part in a tier 2 on-call Rota.
We do offer flexibility of home and office working driven by needs of our services.
Due to the nature of the role it is essential that applicants hold a full valid driving license and have access to their own vehicle.
It is important that you share our values and you have a fun, positive and can do attitude!
The role!
- Act as a practice lead, role modelling person centered approaches. Be responsible for budgets and resources within services of responsibility, ensuring that they are managed in accordance with the Group's policies, priorities and guidelines
- To contribute to the development of policy and procedure and be accountable for the effective implementation of policies with the services for which they are responsible.
- To respond to the emerging opportunities as identified by the Regional Director – and the subsequent delivery of services.
- Be accountable for the knowledge and delivery of all applicable requirements set out under any relevant regulatory legislation (e.g. the Health and Social Care Act)
- To work in partnership with central functions to ensure statutory & regulatory compliance, and delivery of great outcomes for the people we support.
- Act as the Registered Manager of a location as and when required or identified by the Regional Director
- Contribute to the development and implementation of the business plan and other strategic objectives within your area of responsibilities.
For more details about the role, please have a look at the role profile.
Our ideal Senior Operations Manager looks like this!
- Excellent knowledge of the external operating environment, both locally and nationally.
- Experience in both residential and supported living settings (essential).
- Knowledge and experience of person centered approaches, including positive behavior support and person centered active support.
- Understanding of working within the voluntary sector.
- Commercial awareness.
- Experience of managing budgets and financial information.
- Knowledge of sector regulatory bodies and their standards.
- Knowledge of sector relevant legislation.
- Level 5 diploma or equivalent experience.
- Ability to manage oneself.
- Business awareness.
- Ability to develop and maintain relationships.
- Effective leadership and management skills.
Benefits you can expect:
- Paid enhanced DBS check.
- Flexible working.
- Shopping discount via Blue Light Card and The Bene£its website.
- Up to 28 days paid annual leave (pro rata).
- Contributory pension scheme with life assurance.
- Free and confidential 24/7 access to a health portal, counselling and support.
- Recommend a Friend scheme – earn up to £500.
- £1200 car allowance per annum.
About us:
Avenues Group is a specialist charity provider of supported living, residential care and outreach services for people with autism, learning disability and complex needs.
We believe that everyone should have the opportunity to be an active citizen and engaged in the community where they live. We work across Kent, London, Surrey, Sussex, Hampshire, Essex, Suffolk, Cambridgeshire and Shropshire.
We know that well-supported people support people well, and we invest in our employees so everyone can thrive. We offer excellent career and development opportunities across the organisation.
You'll become part of our strong Avenues community, which is there to support you each day.
Your values should match ours:
Respect: We treat people as we would wish to be treated ourselves.
Excellence: We don't settle for okay, we are determined to achieve more.
Integrity: We do the right thing, even if it takes more time and effort.
Pride: The work we do is something we want to tell others we are part of.
Contact us!
If the role appears and you don't quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Senior Operations Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits.
As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.
We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.