Authorities Administrator
Hours: 40 hours per week, Monday to Friday
Benefits: 22 days annual leave rising to 23/25 days based on length of service plus bank holidays, Perkbox discounts, Specsaver voucher, plus specialised motor trade industry discounts and O2.
Who we are:
VMS (Fleet Management) Ltd is a forward thinking fleet management and contract hire company with facilities throughout the UK. VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi hire, accident management repair and maintenance and fleet disposal and sales services.
VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business, and as a result, an experienced Authorities Administrator is now required.
Main Responsibilities:
- Manages client accounts – looking after the client's vehicles and ensuring good service at all times
- Negotiates & approves costs for vehicle repairs (including mechanical & bodywork)
- Requests written estimates, vehicle health checks & pre-mot checks
- Returns approved order numbers to dealer network
- Research & source alternative part supply
- Liaise with clients and accounts department as necessary to obtain PO numbers
- Update costs, notes and status codes on client databases
- Approve & updates VMS Rental/VMS Refrigeration costs on client database
- Deliver written proposals to de-fleet vehicles beyond repair due to excessive costs
- Arrange for independent engineers to attend workshops & submit damage reports
Person Specification:
- Technical vehicle knowledge preferred
- Understanding of vehicle mechanics, parts & repair times
- Strong negotiator
- Microsoft Office Suite (mainly Word, Outlook & Excel)
- Ability to effectively manage budgets
- Highly organised
- Effective communicator (written & verbal)
- Excellent telephone manner
- Team player
If invited to interview, you will need to provide as evidence of your right to work in the UK, the following documents:
- Passport (plus Gov.UK share code confirming eligible to work in the UK if non UK passport)
OR
- Birth Certificate and National Insurance Number on an official document.
- Proof of Address x 2
Due to the nature of the role, we are not accepting applicants who reside outside of the UK.
No Agencies