Do you have Proven experience as a General Manager in the restaurant and/or hotel industry?
Hotel General Manager
Location - Sandwich, Kent
Salary - Competitive
Benefits - Pension, company bonus, company shares, incentives
Permanent
We are seeking a dynamic and experienced Hotel General Manager to lead our team and oversee the overall operations of our hotel, with a specific emphasis on elevating our food and beverage service. The ideal candidate will have a proven track record in restaurant and hotel management, a strong background in hospitality, and a passion for delivering exceptional guest experiences.
Responsibilities for the Role of Hotel General Manager
- Provide effective leadership to all hotel departments, fostering a positive and collaborative work environment
- Recruit, train, and mentor staff to ensure a high level of performance and guest satisfaction
- Oversee day-to-day hotel operations, ensuring seamless coordination between departments
- Implement and maintain policies and procedures to enhance efficiency and guest service
- Ensure a consistently high standard of guest service, addressing and resolving any issues promptly
- Implement strategies to enhance overall guest satisfaction and loyalty
- Develop and manage budgets, monitoring financial performance against established targets
- Implement cost control measures while maintaining service quality and guest satisfaction
- Collaborate with the sales and marketing teams to develop and implement strategies to maximize revenue and occupancy
- Participate in promotional activities to enhance the hotel's visibility and reputation
- Monitor and maintain quality standards, conducting regular inspections and audits
- Implement improvements based on guest feedback and industry best practices
- Establish and maintain positive relationships with local businesses, community leaders, and other stakeholders
- Represent the hotel at community events and industry functions
Skills and Experience for the Role of Hotel General Manager
- Proven experience as a General Manager in the restaurant and/or hotel industry
- Strong leadership and interpersonal skills
- In-depth knowledge of hotel operations, industry trends, and best practices
- Excellent financial management skills
- Exceptional customer service orientation
- Effective problem-solving abilities
- Bachelor's degree in Hospitality Management or a related field
- Minimum of 3 years of progressive experience in hotel management
To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
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