Contract type: Part Time (17.75 hours) - Permanent
Location: Egham, Royal Holloway International Study Centre
Salary: up to £13,520 per annum
The purpose of the role is to support students with non-academic areas within our International Study Centre. This will be achieved by providing support to students to ensure they have a positive and enjoyable experience during their time in the International Study Centre, whilst supporting with students transition between the ISC and the University.
ABOUT THE ROLE
- Provide a consistent, accurate and friendly customer reception service to visitors, students, and staff, identifying problems that leads to poor service and contributing to review of this service.
- To assist with student enquiries both face to face and electronically, directing them appropriately within the ISC to the Centre Director, Wellbeing, Academic and Student Experience Team.
- To support with ensuring noticeboards around the Centre are updated regularly, and support with managing the Virtual Learning Environment, with particular focus on the Virtual Reception module.
- Assist and support with creating agenda's, recording, and distributing minutes at Centre meetings.
- Lead on the organization of social trips and progression ceremony.
- Lead on the designing and distribution of a monthly student newsletter.
- Deliver a first-class student experience that surpasses student expectations.
- Assist the Head of Student Experience with the planning and implementation of induction, ensuring a positive Student Experience is achieved.
- Provide general student services advice including local and travel information, help with opening bank accounts, issue of confirmation letters, ID cards, letter requests, and maintenance, complaints etc.
- To plan, coordinate and implement suitable and attractive social activities and events for International students, engaging with students regarding potential events and encouraging participation and attendance regularly throughout the academic year.
- Lead on the promotion of surveys and questionnaires for students to complete.
- Support with reviewing student experience feedback and satisfaction data to identify opportunities to improve and create regular plans and reporting for the continuous improvement of Student Experience at the ISC
- Attend and support with pre-arrival and pre-induction registration sessions and act as the first point of contact for Marketing enquiries.
- Liaise with University Support Services to participate during Induction periods, e.g. Volunteering, Library Services and Hall Life.
- Plan and organise induction events, which promotes positive Student Experience between students and their peers.
- Act as first point of contact for ISC Alumni/previous progressed students and encourage engagement during Induction & Transition periods.
- Collaborate and act as the first point of contact with the University's Student Union
- To engage with students regarding sports development activities, assist with promoting clubs and societies at the University, promoting activities and liaising with key stakeholders.
- Provide cover and support for other members of staff within the Student Experience Team when absent and during peak periods.
- Promote and safeguard the welfare of students around the Study Centre
ABOUT YOU
- Level 3 Qualification in Business and Administration (desirable)
- Bachelor's Degree (desirable)
- Working in an administrative role
- Experience of working in a student/customer facing role
- Working in a Higher Education or Further Education environment
- Using data management systems i.e. Salesforce
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.