Job Title: Surveyor Contracts Manager
Location: Stevenage SG1 4QX
Salary: Competitive
Job Type: Permanent, Full Time
About us:
Garrard Building and Construction Limited is a family-run building company, established in 1946, specialising in insured building repairs.
Based in Stevenage, Hertfordshire, we operate within an approximate 50 mile radius, covering areas of the South East, Midlands, Anglia and London.
We are focused on building long term relationships with our clients by adding real value to their own service offering and by providing excellent customer service.
Summary of Role:
Management and overall control of individual contracts. Working closely with other members of the Contract Team they will be responsible for ensuring projects are profitable and dealt with efficiently whilst maintaining high levels of customer service. The Contract Manager will also be required to carry out initial visits to properties, scope repairs and submit estimates/quotations
Main Duties and Responsibilities:
- To ensure projects are completed to a good standard and in line with Client expectations
- To manage costs effectively and ensure jobs are profitable
- Understand and strive to achieve Client Service Level Agreements (SLA's)
- Deal promptly with any complaints in accordance with Company procedure
Prior to allocation of a Contract Team:
- Carry out initial surveys of properties (these may be joint visits with the Client adjuster/surveyor/engineer, or carried out alone). Where applicable, update Client and Garrards own systems with actual visit date. In cases where the initial visit was arranged by yourself then also record the planned visit date.
- Prepare and submit estimates/quotations using a variety of estimate packages (Industry recognised, Client bespoke or Garrards' bespoke), including dealing with any queries raised by the Client in regard to the estimate/quotation that has been prepared
Upon Allocation of a Contract Team (normally following estimate approval):
- Co-ordinate & co-operate with other members of the allocated Contract Team (i.e. Contract Support and Works Manager (if applicable)). This will require a good understanding of their individual job roles and to build up strong working relationships
- Where the estimate has been prepared by others, arrange and carry out a handover meeting with the Estimator
- Carry out a work plan for each job to identify cost allowances
- Allocate a Works Manager (if required) and agree Work Plan with them
- Ensure a start date is arranged for the works in a timely manner with consideration given to Client SLA's.
- Obtain quotations from and place orders with specialist suppliers/sub-contractors
- Complete Health & Safety documentation for each job, consisting of a Construction Phase Plan, Risk & COSHH Assessment.
- Ensure the Client and the Customer are kept updated with progress throughout the course of works
- Monitor and control the cost of the job
- Monitor cash flow and request interim and final payments in a timely manner
- Authorise any significant payments on a job, including signing off of sub-contractor invoices
- Assist with chasing debt
- Mediate and resolve any issues with contract
Person Specification
Skills
Essential
- Excellent financial awareness
- Proactive and positive approach
- Excellent planning and organisational skills
- Good oral and written communication skills
- Strong service ethos
- Commitment to service excellence
- The ability to work under pressure and to deadlines
- Strong attention to detail
- Good IT skills (good working knowledge of Microsoft Office, especially Excel)
- Analytical and numerical skills
- Leadership skills
Knowledge and Experience
Essential
- Significant experience carrying out this role or a similar role
- Excellent communication skills both internally and with external clients/customers
- Sound knowledge of building processes and requirements
Personal Attributes
Essential
- Responsible and trustworthy
- Respected leader
- Calm under pressure
- Quality conscious
- Professional appearance
- Pro-active/uses initiative
- Honesty and integrity in dealings with staff and clients/customer
- Flexible approach
- Able to build rapport and develop professional relationships with staff, contractors and clients/customers
Company Benefits:
All full-time Employees (excluding Directors) - based in the UK have a standard entitlement of 20 days paid holiday per year (April 1st - March 31st). The 8 UK Bank and Public holidays are in addition to the standard holiday entitlement. There is a pension scheme following a qualifying period. There is a discretionary bonus scheme available based upon personal targets and company performance.
Please click the APPLY button to submit your CV for this role
Candidates with the relevant experience or job titles of: Quantity Surveyor, Senior Quantity Surveyor, Project Manager, Senior project manager, Construction project manager, Contracts and Project Management may also be considered for this role
The Company is committed to diversity and equality of opportunity for all